Dealing With High Stress Situations at Work

Dealing With high stress difficult situations Overdemanding customer Everyone has heard the old adage that the customer is always right? This does not mean that all customers are good to deal with. There are those customers that make you smile and then there are those customers that can be downright rude. But, that is the nature of business and if you want to stay in business, then you must deal with them. The best thing to do is to find techniques that can help you to deal with unhappy or rude customers and win them over if possible. Train your staff in the techniques and continuously train the new staff. ..»