Out of Sight, Out of Luck

As managers, we don't tolerate employees who "phone it in." However, have we set up our systems to be so automated and low-touch that customers experience our companies as "phoning it in?" If so, we're creating opportunities for competitors who know to balance efficient production-related systems with effective customer-facing processes. ..»
Out of Sight, Out of Luck Out of Sight, Out of Luck Reviewed by Melbal Business News And Directory on 24 October Rating: 5

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